GENERAL INFORMATION

FAQ’s (Frequently Asked Questions)

Customer Brochure

Application– Please fill in Prior to coming into the Office.

Security Policy Statement

MISS UTILITY OF WEST VIRGINIA

WEST VIRGINIA RURAL WATER ASSOCIATION

Every customer who is about to vacate any premises supplied with service by the District or who for any reason wishes to have service discontinued shall give at least twenty-four (24) hours notice thereof to the District office specifying the date on which it is desired that service be discontinued. Until the District office shall have such notice, the customer shall be held responsible for all services rendered.

The District will, upon the giving of at least a ten (10) days written notice and attempting personal contact, prior to the water service termination, discontinue service to any customer for nonpayment of bills where any bill is ten (10) or more days delinquent, for fraud, or for violation of its rules.

In reaching the decision to discontinue service for nonpayment of the bill and the customer had demonstrated an inability to pay the full amount of the bill at one time, the District will offer to the customer the opportunity to enter into a deferred payment agreement on the delinquent amount.

Whenever water service is terminated, the District will make a change for reconnection of service for a fee of twenty ($20) dollars. This fee is due and payable to the District prior to reconnection of service.

If it is determined that a person has made an illegal tap, such person will be given a ten (10) day notice in order for the person to make an application for service at the District office during normal operating hours. Upon the acceptance of such application by the District, the total fee for connection will be the total of the following amounts:

1. Connection fee of $350.00 (Where applicable)
2. A security deposit of $110.00 for residential customers
3. A security deposit of $199.48 for commercial customers
4. Minimum Bill for Estimated Period of Time Used Water

If the above amount is not paid within the ten (10) day notice period, service will be terminated.

Theft of utility charges will be filed with the appropriate law enforcement agency for fraudulent use of water.

Water System
Customer Brochure

NIGHTS, WEEKENDS
AND HOLIDAYS
EMERGENCY CALLS
(304) 525-3771

Answering service for Emergency Calls Only

CUSTOMER INFORMATION

Upon request, the District will allow a customer to inspect a copy of the Public Service Commission Law of West Virginia, the rules and regulations of the Public Service Commission, and the schedule of rates.

OFFICE HOURS – 8:00am-4:00pm | Monday thru Friday

Please check the online calendar for the days that the offices will be closed. The calendar also contains a schedule of meetings, events, projects, and public information. Check back periodically for changes and additions

The District office will be open to accept payments on accounts, new customers, receive complaints, refund security deposits, and accept customer payments between the hours of 8:00 am-4:00 pm, Monday through Friday.